If your car suffers damage during a rental period on Amovens and it has not been reported in the rental contract in our app, it is important to report this damage promptly to ensure a smooth claims process with the insurance. Here is a step-by-step guide on how to submit a damage claim directly from your profile.

When to file a damage claim

• Immediate reporting: You should report any damage as soon as it is noticed, either during the handover back from a renter or shortly afterwards. Quick reporting is vital as it helps facilitate the insurance claims process and ensures that you are covered.

How to submit a damage claim

1. Access your rental booking page

• Navigate to the specific rental: Log into your Amovens profile and go to the booking page for the specific rental during which the damage occurred. This is where you can initiate the damage claim process directly related to a particular rental.

2. Go to the car ad page

• Alternative route: You can also start the claim process from your car’s ad page. Navigate to Damage and Claims section where you can report issues not tied to a specific booking.

3. Start the claim

• Initiate the claim: On either the booking page or from your car ad page, look for an option or button labelled "Start Damage Claim". Click this to begin the process.

4. Provide details and documentation

• Describe the damage: Clearly describe the nature of the damage. Be specific about where on the vehicle the damage is located and how severe it is.

• Upload evidence: Attach photos or other documentation of the damage. This can include close-up pictures of the damaged areas, a broader view of the entire car for context, and any relevant documents like police reports or third-party assessments.

5. Review and submit

• Final check: Review all the information you have entered to ensure accuracy and completeness.

• Submit the claim: Once you are sure that all details are correct and all necessary documents are attached, submit the claim for processing.

After submitting your claim

After your damage claim has been submitted, Amovens support will review the details and follow up with next steps. This may involve further assessments, contacting the renter, or proceeding directly with insurance processes.

Please note that if we cannot prove responsibility of a renter, Amovens cannot be held responsible for covering the damage.

In sum

Submitting a damage claim on Amovens is a straightforward process designed to protect owners and ensure they are compensated for any damages incurred during rentals. By reporting damages promptly and providing thorough documentation, you help ensure that the claims process is efficient.