Overview of included kilometres

When you rent out your car through Amovens, the rental price includes a set number of kilometres:

• Daily rentals: For a standard 24-hour rental a fixed set of free kilometres are included. You can always see the amount of kilometres included before you confirm a booking.

• Multi-day rentals: For longer periods, the included kilometres decrease daily.

Purchasing additional kilometres

Pre-booking additional kilometres

• Recommendation: If renters anticipate driving more than the included kilometres, it is recommended to purchase additional kilometres at the time of booking. This helps ensure transparency and allows you, the car owner, to manage your vehicle's usage more effectively.

• Pricing: The cost for extra kilometres is clearly stated in your car's listing, allowing renters to make informed decisions before finalising their booking.

Exceeding kilometre allowance

Charges for excess kilometres

• Cost implications: If a renter exceeds the included kilometres, the excess kilometres are charged at a rate 50% higher than if they were purchased in advance.

• Payment process: Amovens's system automatically calculates any excess driven and charges the renter within 24 hours of the rental period's end.

In case of payment issues

• Direct payment: If the charge cannot be processed through the renter's payment card, Amovens will notify both parties via email. We recommend that the renter makes a direct payment to you, potentially through bank transfer.

• Dispute resolution: If there is a disagreement regarding the payment, Amovens support is available to help resolve the issue and ensure you receive the appropriate compensation for the additional kilometres driven.

Recording mileage

Accurate record keeping

• At pick-up and return: It is crucial that the mileage is accurately recorded in the rental contract at both the start and the end of the rental. This ensures that any additional kilometres are properly documented and billed.

• Verification: Both you and the renter should verify that the mileage entered in the rental contract is correct.

In sum

Managing kilometres correctly ensures a fair and transparent rental process for both car owners and renters. By setting clear expectations about kilometre inclusions and charges for extras, Amovens helps maintain a smooth rental experience. Remember, unused kilometres are not refunded, and it is important to communicate this to renters to avoid misunderstandings.

For further details or assistance with mileage-related queries, please contact Amovens support.