Renting a Keyless car on Amovens offers the convenience of picking up a vehicle without the need for direct interaction with the owner. Don’t worry if you face issues with unlocking the car, here is a straightforward guide on how to handle such situations to ensure a smooth start to your rental.

Immediate steps to take

1. Check your rental details:

   • Ensure you are at the correct pickup location as specified in your rental details.
   • Verify that your rental period has started. Keyless access is only enabled during your booked time.
   • Check that the licence plate of the rental car is the same as stated on the booking in our app. Sometimes several identical cars are located in the same area.

2. Restart the Amovens app:

   • Sometimes, simply refreshing your app can resolve temporary glitches. Close and reopen the Amovens app to reset your session.

3. Check for network and bluetooth issues:

   • Ensure that your mobile device has adequate internet connectivity. Keyless unlocking features require a stable network or bluetooth to communicate with the car.

If the issue continues

1. Contact the owner:

   • Reach out to the car owner via the Amovens messaging system for additional instructions or to verify if there is a specific trick or issue with the car’s lock.

2. Seek assistance from Amovens support:

   • Use the help feature in the app to contact Amovens customer support.
   • Provide details of the issue you are experiencing so they can offer more direct assistance or alternative solutions.

Preventive measures

• Arrive early: Allow yourself a few extra minutes at the pickup to handle any unforeseen issues with unlocking the car.

• Prepare your phone: Ensure your phone is fully charged and capable of receiving strong mobile data or Wi-Fi signals to use the Keyless feature effectively.

While Keyless rentals usually provide a seamless start to your rental, being prepared for potential hiccups can help you manage them more effectively. By following these guidelines, you can minimise the impact of any unlocking issues and enjoy a hassle-free rental experience on Amovens.