Understanding the cancellation policy is essential for both car owners and renters. Here is a detailed overview of the fees and rules that apply when a booking is cancelled across different markets.

General overview

Both renters and owners are subject to cancellation fees if they cancel an accepted booking. These fees are designed to compensate the other party for the inconvenience caused by the cancellation.

When the cancellation policy applies

The cancellation policy only applies to confirmed bookings.

If a booking request is cancelled before it is accepted, the payment is not processed and we do not make any charges to your payment card.

Refund process

• Timing: Refunds of renter payments are typically processed within 1-5 banking days, depending on your bank’s processing time. Please note that Amovens is not able to speed up this process, as it depends on your bank.

• Cancellation fee: In case a cancellation fee apply to your cancellation as a renter, we refund the booking price after deducting the cancellation fee. If you cancel a booking as a car owner, we charge the cancellation fee on your Amovens account.

• Method: Refunds of renter payments are issued to the original payment method used at the time of booking.

Rental cancellation policies by Amovens market

Below is a detailed overview of the fees and rules that apply when a booking is cancelled, varying by country.

Denmark

Owner cancellation fees:

• More than 48 hours before rental start: 75 DKK

• 24-48 hours before rental start: 150 DKK

• 3-24 hours before rental start: 200 DKK

• Less than 3 hours before rental start or no-show: 500 DKK

Renter cancellation fees:

• More than 48 hours before rental start: No fee

• 24-48 hours before rental start: 25% of the rental price

• 3-24 hours before rental start: 40% of the rental price

• Less than 3 hours before rental start or no-show: 100% of the rental price

Spain

Owner cancellation fees:

• More than 48 hours before rental start: 20 EUR

• 24-48 hours before rental start: 40 EUR

• 3-24 hours before rental start: 50 EUR

• Less than 3 hours before rental start or no-show: 80 EUR

Renter cancellation fees:

• More than 48 hours before rental start: No fee

• 24-48 hours before rental start: 40% of rental amount

• 3-24 hours before rental start: 50% of rental amount

• Less than 3 hours before rental start or no-show: Full rental price

Sweden

Owner cancellation fees:

• More than 48 hours before rental start: 100 SEK

• 24-48 hours before rental start: 225 SEK

• 3-24 hours before rental start: 300 SEK

• Less than 3 hours before rental start or no-show: 750 SEK

Renter cancellation fees:

• More than 48 hours before rental start: No fee

• 24-48 hours before rental start: 25% of rental amount

• 3-24 hours before rental start: 40% of rental amount

• Less than 3 hours before rental start or no-show: Full rental price

Finland

Owner cancellation fees:

• More than 48 hours before rental start: 20 EUR

• 24-48 hours before rental start: 40 EUR

• 3-24 hours before rental start: 50 EUR

• Less than 3 hours before rental start or no-show: 80 EUR

Renter cancellation fees:

• More than 48 hours before rental start: No fee

• 24-48 hours before rental start: 25% of rental amount

• 3-24 hours before rental start: 40% of rental amount

• Less than 3 hours before rental start or no-show: Full rental price

Switzerland

Owner cancellation fees:

• More than 48 hours before rental start: 15 CHF

• 24-48 hours before rental start: 30 CHF

• 3-24 hours before rental start: 40 CHF

• Less than 3 hours before rental start or no-show: 100 CHF

Renter cancellation fees:

• More than 48 hours before rental start: No fee

• 24-48 hours before rental start: 25% of rental amount

• 3-24 hours before rental start: 40% of rental amount

• Less than 3 hours before rental start or no-show: Full rental price

Austria

Owner cancellation fees:

• More than 48 hours before rental start: 20 EUR

• 24-48 hours before rental start: 40 EUR

• 3-24 hours before rental start: 50 EUR

• Less than 3 hours before rental start or no-show: 80 EUR

Renter cancellation fees:

• More than 48 hours before rental start: No fee

• 24-48 hours before rental start: 25% of rental amount

• 3-24 hours before rental start: 40% of rental amount

• Less than 3 hours before rental start or no-show: Full rental price

Estonia

Owner cancellation fees:

• More than 48 hours before rental start: 20 EUR

• 24-48 hours before rental start: 40 EUR

• 3-24 hours before rental start: 50 EUR

• Less than 3 hours before rental start or no-show: 80 EUR

Renter Cancellation Fees:

• More than 48 hours before rental start: No fee

• 24-48 hours before rental start: 25% of rental amount

• 3-24 hours before rental start: 40% of rental amount

• Less than 3 hours before rental start or no-show: Full rental price

How to cancel a booking

1. Go to your rental overview.

2. Select the booking and click 'Cancel rental'.

3. Provide a reason for the cancellation to the other party.

Remember, understanding and adhering to these policies helps ensure a smooth and fair experience for all Amovens users. For more detailed information or assistance, please contact Amovens support.

Please note!

• Frequent cancellations: Car owners who frequently cancel may face account restrictions, including the deactivation of their vehicle listing.

In sum

Being familiar with the cancellation policy helps maintain fairness and transparency within the Amovens community. Both car owners and renters should review these policies to ensure they understand the potential financial implications of cancelling a booking.

For any further assistance or questions about the cancellation policy, please contact Amovens's support team.